Refunds & Billing

• Book bags (at vending machines only): curated bags from $34.99 to $59.99, bought and paid for in person at a BookBlend vending machine. Not sold online.
• BookBlend Plus — $9.99/month: app membership with all reading & community features. Sold online and in-app.
• BookBlend Pro — $14.99/month: everything in Plus, plus the Social Media Manager with 50 content credits per month.

• Every bag lists exactly what's inside on the machine, in the app, and on this website — please check the contents before you buy.
• Because bags are sealed, pre-packed products bought in person, all vending machine sales are final — except when something is damaged or missing (see below).
• Your card statement will show the charge from the machine at the time of purchase. Keep your receipt or note the machine location in case you need help.

1. Email BookBlend1@outlook.com within 14 days of purchase.
2. Include a photo of the issue, the machine location, and the approximate purchase date and time.
3. We'll refund the affected item or the whole bag — your choice.

• Free 7-day trial: every new membership starts with a 7-day free trial with all features unlocked. You won't be charged until the trial ends.
• Cancel during the trial and you pay nothing — no questions asked.
• After the trial, your card is charged monthly ($9.99 for Plus, $14.99 for Pro) until you cancel.
• Pro credits: 50 content credits refill automatically every month. They do not carry over and cannot be topped up.

• Cancel or pause anytime from your account settings in the app, or by emailing us. Cancel before your next billing date and you won't be charged again.
• Access stays active until the end of the current billing period.
• First-charge refund window: if you forgot to cancel your trial and barely used premium features, email us within 7 days of the first charge and we'll refund it.
• Subsequent months are non-refundable — cancelling stops all future charges.

• The email used at checkout (for memberships) or the machine location and purchase time (for bags)
• A photo, if an item is damaged or missing
• A one-line note about what you'd like us to do

We aim to reply within 1–2 business days. Refunds land back on your card in 5–10 business days.