Pickup & Refunds

• One-Time Book Bag — $64.99: a single curated cozy reading kit (book, journal, cup, tea or coffee, bookmarks, stickers). Pickup in person.
• Bag Subscription — $59.99/month: a new curated Book Bag every month, ready for pickup. Auto-renews until cancelled.
• App Membership — $9.99/month: a digital subscription to the BookBlend app. No pickup needed — access is instant.

1. Build in person: come find us at the park on Saturday, build your bag live, and pay on the spot.
2. Or pre-order online: buy a Book Bag or start a Bag Subscription on the site any day of the week.
3. Saturday morning: we email or text the exact park location and pickup window for that day.
4. Come say hi: pick up your bag, hang out, chat books.

Pickup days are currently Saturdays only. Shipping is on the roadmap — email us if you'd like to be notified when we start mailing bags.

• Couldn't make it Saturday? Email us — we'll hold your bag for the next Saturday at no extra charge. We can hold for up to 3 Saturdays in a row.
• Need someone else to pick up? No problem — reply to your confirmation email with their name and we'll hand it over when they arrive.
• Bad weather day? If we cancel for weather we'll email everyone and roll pickup to the following Saturday.

1. Email BookBlend1@outlook.com within 14 days of pickup.
2. Attach a photo of the damage or what's missing.
3. We'll either swap the item the next Saturday or refund just that item — your choice.

• Before pickup: change of mind? Email us before your scheduled Saturday and we'll cancel the order and refund in full.
• After pickup: because each bag is hand-built around you, we don't offer change-of-mind refunds once you've taken it home — but the damaged/missing items policy above still applies.
• Refunds return to your card in 5–10 business days.

• Cancel anytime from your account settings or by emailing us. Cancel before the next billing date and you won't be charged again.
• Skip a month: email at least 3 business days before your next charge and we'll skip the month for free.
• Charged but bag not yet built? Email within 24 hours of the charge for a full refund of that month.
• Already picked up? That month is non-refundable, but cancelling stops every future charge.

• Cancel anytime from your account. Access stays active until the end of the current billing period.
• 7-day refund window on the first charge if you've barely used premium features.
• Subsequent months are non-refundable — cancelling stops future renewals.

• The email used at checkout
• Your order or subscription confirmation number (in your receipt)
• A one-line note about what you'd like us to do

We aim to reply within 1–2 business days. Refunds land back on your card in 5–10 business days.